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Franklin Park will always attempt to resolve complaints directly with the residents, but if you are unable to resolve a complaint regarding the community the ombudsman program provides another avenue to have that complaint heard by a neutral third party. A long-term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints. Help provided by an ombudsman is confidential and free of charge. To speak with an ombudsman, a person may call the toll-free number 1-800-252-2412.